Refund Policy

Last updated: 4 August 2026

This policy explains refunds for Dulty subscriptions purchased through our payment provider.

Requesting a refund

Email support@dulty.app within 14 days of the charge with the workspace name and transaction id. We review requests within five business days.

Usage and duplicate charges

Duplicate or unauthorized charges are refundable after verification. For a used subscription period, any refund may be prorated to account for assessments already started, except where applicable law requires otherwise.

Provider processing

Approved refunds are returned through the original payment rail where possible. Provider and network settlement times are outside Dulty's control.

Chargebacks

A chargeback immediately suspends the related subscription while the dispute is reviewed. Assessment reports already generated remain part of the workspace record unless deletion is requested.